Cancellation Policy
At TransitB2B, we understand that order changes may be required. However, due to our sourcing and fulfillment process, cancellations are allowed only within a limited time frame.
1. Cancellation Window
Orders can be cancelled within 24 hours of placing the order. Cancellation requests made after this period will not be accepted.
2. Processing of Orders
Once an order is confirmed, it enters our sourcing and procurement process. As products are often sourced on demand from global suppliers, orders cannot be cancelled after processing has begun.
3. How to Request Cancellation
To cancel an order within the allowed time frame, please contact our support team with your order details. Cancellation will be confirmed only after verification and approval.
4. Refund on Cancellation
Approved cancellations within the 24-hour window may be eligible for a refund. Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe.
5. Non-Cancellable Orders
Orders that have exceeded the 24-hour cancellation window or have already entered processing cannot be cancelled under any circumstances.
6. Contact Us
For cancellation requests or related queries, please contact our support team through our website.
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